Business name: NCG Air Conditioning
Website: https://www.ncgair.com.au
NCG Air Conditioning respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, request a quote, book a service, or communicate with us.
By using our website or providing your information to us, you agree to the terms of this Privacy Policy.
1. What personal information we collect
We may collect personal information that is reasonably necessary for us to provide air conditioning services, respond to enquiries, prepare quotes, arrange installations, complete service work, and manage customer relationships.
The information we may collect includes:
- Your name
- Phone number
- Email address
- Property address or installation/service address
- Details about your air conditioning requirements
- Photos, floor plans or documents you choose to upload or send to us
- Preferred brands, models, room details or installation notes
- Appointment and booking details
- Payment or invoice-related information
- Any other information you provide through our website forms, phone calls, emails, SMS, or other communication channels
We may also collect technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referral source, and general website usage data.
2. How we collect personal information
We may collect personal information when you:
- Submit a contact form, quote request, booking form or enquiry form on our website
- Upload files, images or floor plans through our website
- Contact us by phone, email, SMS or online messaging
- Request an air conditioning quote, installation, replacement, repair or maintenance service
- Interact with our website, advertising, or online forms
- Communicate with us through third-party platforms or service providers
We may also collect information through cookies, analytics tools and similar technologies used on our website.
3. Why we collect and use your information
We collect and use your personal information for purposes including:
- Responding to your enquiries
- Providing quotes and recommendations
- Booking appointments and arranging site inspections
- Supplying, installing, replacing, repairing or servicing air conditioning systems
- Preparing invoices, receipts and service records
- Managing customer communication and follow-up
- Improving our website, services and customer experience
- Sending service updates, reminders or relevant business communications
- Meeting legal, accounting, insurance or regulatory requirements
- Protecting our business, customers, website and systems from misuse or unauthorised access
We will not sell your personal information.
4. Website forms and uploaded files
If you submit information through our website forms, including uploaded images, floor plans or documents, we will use that information to assess your enquiry and provide relevant services.
Please avoid sending sensitive personal information unless it is necessary for your enquiry. If you upload photos or documents, make sure you are comfortable sharing the information shown in those files.
5. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality, measure website traffic, understand user behaviour, and support online advertising or remarketing.
Cookies may help us understand which pages are visited, how users interact with the website, and how people find our business online.
You can disable cookies through your browser settings, but some parts of the website may not function properly if cookies are blocked.
6. Disclosure of personal information
We may disclose your personal information where reasonably necessary to operate our business and provide services. This may include disclosure to:
- Employees, contractors or technicians working with NCG Air Conditioning
- Suppliers, installers, subcontractors or service partners
- Payment processors, accounting providers or invoicing systems
- Website hosting providers, IT support providers and software platforms
- Marketing, analytics or advertising service providers
- Insurers, professional advisers or legal representatives
- Government, regulatory or law enforcement bodies where required by law
We only share information that is necessary for the relevant purpose.
7. Overseas disclosure
Some of the third-party software, cloud hosting, email, analytics, advertising or business systems we use may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy obligations.
8. Direct marketing
We may use your contact details to send you service-related updates, follow-up messages, promotions or information about our air conditioning services.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.
Even if you opt out of marketing, we may still send you important service, booking, invoice or warranty-related communications.
9. Security of personal information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include secure website forms, access controls, password protection, secure storage systems, and limiting access to personal information to people who need it for business purposes.
However, no method of online transmission or electronic storage is completely secure. You should take care when sending information online.
10. How long we keep your information
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, warranty records, accounting, legal, insurance and business record requirements.
When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
11. Accessing or correcting your personal information
You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
We may need to verify your identity before providing access or making corrections. In some circumstances, we may be unable to provide access to certain information, for example where access would affect another person’s privacy or where we are legally restricted from doing so.
12. Privacy complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will review your complaint and aim to respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC provides guidance on privacy rights and the Australian Privacy Principles.
13. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those external websites. You should review the privacy policy of any third-party website you visit.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or privacy practices.
The updated version will be published on this page with a revised effective date.
15. Contact us
For privacy questions, access requests, corrections or complaints, please contact:
NCG Air Conditioning
Website: https://www.ncgair.com.au
Email: info@ncgair.com.au
Phone: 1300 993 998
Address: Unit 3/46 Sheehan Road Heidelberg West VIC 3081